Privacy policy

Privacy Policy
This Privacy Policy describes how Celine & Erika collects, uses, and protects your personal
information when you interact with our website and services.
1. Information We Collect
To provide a refined and personalized experience, we may collect the following information:
● Personal Information: Full name, email address, phone number, shipping and billing
addresses necessary for order processing and customer communication.
● Transaction Information: Details related to purchases made through our website.
Payment information is processed securely by third-party payment providers and is not
stored on our servers.
● Website Usage Data: Information collected through cookies and similar technologies to
improve site functionality, performance, and user experience.
2. How We Use Your Information
We use your information for the following purposes:
● Order Fulfillment: Processing, confirming, and delivering your orders.
● Customer Communication: Responding to inquiries and providing updates regarding
orders, collections, or brand announcements (only if you opt in).
● Website Optimization: Understanding how visitors use our site to enhance design,
performance, and content.
3. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information.
Your data may only be shared with trusted third-party service providers (such as payment
processors and shipping partners) strictly for the purpose of delivering our services. These
providers are required to maintain the confidentiality and security of your information.
4. Data Security
We implement appropriate technical and organizational measures, including secure encryption
and SSL technology, to protect your personal information against unauthorized access,
disclosure, or misuse.
5. Your Rights and Choices
You have the right to:
● Request access to the personal data we hold about you
● Request corrections or deletion of your information
● Opt out of marketing communications at any time
To exercise these rights, please contact us using the information provided on our website.
6.Returns, Refunds & Exchanges Policy
● Requests accepted within 3 days of delivery
● Items must be unworn, unused, and in original packaging
● Returns, refunds, and exchanges are subject to inspection and approval
● Exchanges are a brand courtesy
● Shipping costs and price differences apply
● Custom or made-to-order items are final sale
By placing your order, you confirm that you have read and agreed to our full policy available on our website.

7. Updates to This Policy
Celine & Erika reserves the right to update this Privacy Policy as our business evolves. Any
changes will be posted on this page and will take effect immediately upon publication.